Guarantee safe delivery of your package by protecting them against loss, damage, and delay.
- Delay: Claim for $5 in your local currency if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
- Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
Seel Buyer Protection (Shipping Protection) also includes carbon-neutral shipment within the recipient’s country.
Visit Seel Resolve Center to easily resolve your package issues if any of the above happens. For more information, see Learn more about Buyer Protection.
Please note:
Buyer Protection is a value-added service offered by Seel. Please do not purchase Buyer Protection as a stand-alone item. For eligible orders, opting in Buyer Protection at checkout or cart page guarantees safe delivery of your package by protecting them against loss, damage, and delay.
Usually we process it within 1-2 business days after receiving your order.
Delivery Range
We Ship Worldwide. When filling shipping address in your order, it will notify you if the shipping address cannot be delivered. If you place an abnormal order, please contact our customer service team (cs@bornprettystore.com) in time, we will be the first time to serve you. [US ONLY] Products are shipped from United States warehouse and only can be shipped to United States.
Shipping Fee
When order over $20 USD, you will get free shipping. Under $20 USD order the shipping costs will vary depending on the Countries/Regions.
| Countries/Regions | Order Price | Shipping Fee |
| [US ONLY] Collection Products | > $0 | $0 |
| United States/Canada/Mexico | $0-$19.99 | $5.48 |
| $20.00 and up | $0 | |
| French Polynesia, United States (Puerto Rico) | $20.00 | |
| Bermuda, Botswana, Barbados, South Africa, Nigeria, Greenland | $35.95 | |
| Others | $0-$19.99 | $6.99 |
| $20.00 and up | $0 |
Shipping Time
Each country's logistics time is different and will be affected by the speed of package processing by local logistics providers. [US ONLY] Product is shipped from and delivered in United States, about 3-10 days.
Note: [US ONLY] Products are shipped from warehouse located in United States, so it's shipping time is different with other products. If an order contains US ONLY product and Not US ONLY product, they will be shipped in different packages and different time.
| Countries/Regions | Shipping Time |
| [US ONLY] Collection Products | 3-10 days |
| United States | 10-30 days |
| most of Asian/European Countries, Australia | 15-40 days |
| Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, Africa countries | 21-40 days |
| South America countries, some island countries | 30-50 days |
FAQs:
1. Delivery time is largely influenced by the speed of customs clearance, the number and efficiency of the staff delivering the goods and other factors.
2. For order over $ , our customer service cs@bornprettystore.com will contact you to confirm ship the order with FedEx/DHL/EMS, please make sure you can receive the package with those express company.
3. Order contains many items may be split into many small packages, it maybe because something is out of stock so we ship other items first. Please don’t worry, you will get all items at the end. If not, please contact cs@bornprettystore.com.
