Politique d'expédition
Important Notice: Temporary Suspension of Orders to the United States (except products designated as [US ONLY]).
Dear Customers,
Thank you for your continued support of BORNPRETTY.com. Due to recent adjustments to U.S. tariff policies, we regret to inform you that we are temporarily suspending all shipments to U.S. addresses (except products designated as [US ONLY]), you will receive an email notification once services resume.
What This Means for You
1. New Orders Paused: New Orders with U.S. shipping addresses cannot be placed or processed at this time, except products designated as [US ONLY].
2. Existing Orders: All orders completed prior to this notice will be shipped as scheduled. Track your package via your account dashboard.
3. Alternative Solutions: For urgent needs, please see our [US ONLY] collection products, they are in warehouse which is in United States, can be delivered soon.
Our Commitment to You
We are actively working to assess the policy impact and adapt our supply chain to resume compliant services as soon as possible.
Apology & Assurance
We sincerely apologize for any inconvenience caused. Your trust drives our efforts, and we are dedicated to resolving this promptly. Thank you for your patience and understanding. Please contact our customer service team cs@bornprettystore.com if you have any questions.
— The BORN PRETTY Team
Package Processing Time
Usually we process it within 1-2 business days after receiving your order.
Delivery Range
We Ship Worldwide. When filling shipping address in your order, it will notify you if the shipping address cannot be delivered. If you place an abnormal order, please contact our customer service team (cs@bornprettystore.com) in time, we will be the first time to serve you. [US ONLY] Products are shipped from United States warehouse and only can be shipped to United States.
Shipping Fee
When order over $20 USD, you will get free shipping. Under $20 USD order the shipping costs will vary depending on the Countries/Regions.
| Countries/Regions | Order Price | Shipping Fee |
| [US ONLY] Collection Products | > $0 | $0 |
| Canada/Mexico/Russia | $0-$19.99 | $5.48 |
| $20.00 and up | $0 | |
| French Polynesia | $20.00 | |
| Bermuda, Botswana, Barbados, South Africa, Nigeria, Greenland | $35.95 | |
| Other Countries/Regions |
$0-$19.99 | $6.99 |
| $20.00 and up | $0 |
Shipping Time
Each country's logistics time is different and will be affected by the speed of package processing by local logistics providers. [US ONLY] Product is shipped from and delivered in United States, about 3-10 days.
Note: [US ONLY] Products are shipped from warehouse located in United States, so it's shipping time is different with other products. If an order contains US ONLY product and Not US ONLY product, they will be shipped in different packages and different time.
| Countries/Regions | Shipping Time |
| [US ONLY] Collection Products | 3-10 days |
| most of Asian/European Countries, Australia | 15-40 days |
| Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, Africa countries | 21-40 days |
| South America countries, some island countries | 30-50 days |
FAQs:
1. Delivery time is largely influenced by the speed of customs clearance, the number and efficiency of the staff delivering the goods and other factors.
2. For order over $200, our customer service cs@bornprettystore.com will contact you to confirm ship the order with FedEx/DHL/EMS, please make sure you can receive the package with those express companies.
3. Order contains many items may be split into many small packages, it maybe because something is out of stock so we ship other items first. Please don’t worry, you will get all items at the end. If not, please contact cs@bornprettystore.com.