Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

You can enter the amount CODE on the shopping cart page and checkout page, the system will automatically calculate the amount after the discount, and then you can proceed to the next step checkout.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Can you ship the item to my country?

Yes, we ship almost worldwide, except Cayman Islands, Guadeloupe, Hong Kong SAR, Jamaica, Jersey, Kosovo, Martinique, U.S. Outlying Islands, ASA American Samoa. So please feel free to purchase items on our website. 

How much is the shipping fee?

The shipping fee is free for orders over $20. For orders below $20, you will need to pay $6.99/$5.48 additionally for Registered Standard Shipping according to your location. 

How long will I receive the order?

1-3 weeks for most Asian countries;
2-3 weeks for United States, Australia, India, most of European country;
2-5 weeks for Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, Africa country, some other country;
5-8 weeks for the South America country or some island country.

How can I check the tracking info of my package?

For order number begins with "VR", check via the link: https://www.17track.net/en/;
For order number begins with "SYRM", check via the link: https://www.sypost.net/;
For order number with 12-digit number, check via the link: https://track.4px.com/.

What payment method do we accept right now?

1) Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay.
2) Bank Transfer. For this payment method, two requirements should be met with.
First, the total price of the order should be more than 500USD.
Second, the shipping time would be delayed for 1 week. Because items are shipped after we get the payment. And it takes us a week to get the payment if customer pay the items via Bank Transfer.
If you can meet the above requirements, please contact with us at cs@bornprettystore.com. And we'll email you our bank details.

How can we have a return or refund?

If you're not satisfied with our service or product quality for some reason, please contact us within 3 days after you get the package, you can return the products to us in original package and we will refund your money after we get the package. (Shipping cost is not refundable and you should be responsible for the return shipping).