Q: How can I check the tracking info of my package?
A: For order number begins with "VR", check via the link: https://www.17track.net/en/;
For order number begins with "SYRM", check via the link: https://www.sypost.net/;
For order number with 12-digit number, check via the link: https://track.4px.com/.
Or you can contact our customer service personnel to provide your order number, and we will provide you with detailed logistics information.
Email: cs@bornprettystore.com
WhatsApp: (+86)18602720193
Q: What payment method do we accept right now?
A: 1) Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay.
2) Bank Transfer. For this payment method, two requirements should be met with.
First, the total price of the order should be more than 500USD.
Second, the shipping time would be delayed for 1 week. Because items are shipped after we get the payment. And it takes us a week to get the payment if customer pay the items via Bank Transfer.
If you can meet the above requirements, please contact with us at cs@bornprettystore.com. And we'll email you our bank details.
Q: I have a discount code, how can I use it?
A: You can enter the amount CODE on the shopping cart page and checkout page, the system will automatically calculate the amount after the discount(on the checkout page), and then you can proceed to the next step checkout.
Q: What payment method do we accept right now?
A: 1) Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay.
2) Bank Transfer. For this payment method, two requirements should be met with.
First, the total price of the order should be more than 500USD.
Second, the shipping time would be delayed for 1 week. Because items are shipped after we get the payment. And it takes us a week to get the payment if customer pay the items via Bank Transfer.
If you can meet the above requirements, please contact with us at cs@bornprettystore.com. And we'll email you our bank details.
Q: Can a gift card be used more than once?
A: Yes, provided there is still a balance remaining on the card.
Q: Can gift cards be used in conjunction with a discount code?
A: Yes, gift cards are a form of payment.
Q：How long will I receive the order?
A: 1-3 weeks for most Asian countries;
2-3 weeks for United States, Australia, India, most of European country;
2-5 weeks for Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, Africa country, some other country;
5-8 weeks for the South America country or some island country.
Q：I don't know how to use the product after purchasing it or I have problems using it？
A: You can follow our social media account to learn about the use methods and DIY nails of different products or contact our customer service to tell us the specific product name you purchased. We will provide you with detailed instructions or videos.
Email: cs@bornprettystore.com
WhatsApp: (+86)18602720193
